What to Do When Your Computer Shows a Blue Screen

Overview:
A blue screen (BSOD) usually means Windows encountered a critical error. Try these steps to get back in and flag any hardware issues.

Concern (Topic)

Computer keeps showing a blue screen

Details

Your PC crashes to a blue error screen and restarts, preventing normal use.

Caused By

• Possible hardware failure
• Improper shutdown or power interruption
• Dust or poor contact on RAM modules

Resolution / Steps

1. Press the power button once to restart your PC. If it blue-screens again, go to step 2.
2. Hold down the power button for about 5 seconds to force a shutdown, then press it again to turn the PC back on.
3. If you still see a blue screen, go to helpdesk.elisha.ph and submit a ticket for further assistance.

Keywords

blue screen, BSOD, hardware error, restart PC, helpdesk ticket