How to Proceed When Your Company Email Asks “Verify It’s You”

Overview:
If you see a “Verify it’s you” prompt when accessing your company email, this is part of our security checks. You’ll need IT assistance to complete verification.

Concern (Topic)

Email shows a “Verify it’s you” prompt

Details

For security, the system is asking you to verify your identity. You cannot continue without IT support, as we must track which device is being used.

Caused By

Security policy requires device verification before granting email access.

Resolution / Steps

1. Do not attempt additional logins this prompt cannot be bypassed on your own.
2. Go to helpdesk.elisha.ph and submit a ticket titled “Email Verification Request.”
3. In your ticket, include:
   • A screenshot or exact text of the “Verify it’s you” prompt
   • Your name, email address, and the device you’re using
4. An IT representative will complete the verification for you and notify you when you can sign in.

Keywords

email verify, security prompt, IT assistance, helpdesk ticket