How to Fix “3CX Not Connected” for Calls

Overview:
If you can’t make or receive calls in the 3CX app, it usually means your PC isn’t online or your SIM card’s calling plan has expired. Try these steps to get back on call.

Concern (Topic)

3CX is not connected; user can’t connect or call

Details

The 3CX softphone shows offline or “On Hook,” preventing call functionality.

Caused By

• No internet connection on the PC
• Expired SIM card load for VoIP gateway

Resolution / Steps

1. Check your PC’s network: ensure the LAN cable is firmly plugged in or your Wi-Fi is connected.
2. Restart your computer to refresh network services.
3. Open the 3CX app and confirm it shows “On Hook” or “Connected.” – If it still shows offline, go to helpdesk.elisha.ph and submit a ticket for IT assistance.

Keywords

3CX offline, no call, internet issue, VoIP SIM, helpdesk ticket